1. About us
The online store www.afterwallstore.com, hereinafter referred to as AFTERWALL STORE, is owned by Hugo Pimenta, Tax ID: PT213920700, with address at Rua Luísa Tody 31, 2955-111 Pinhal Novo, Portugal and contact hello@afterwallstore.com.

2. Customers
2.1 The Customer certifies to AFTERWALL STORE that if Customer is an individual (i.e., not a corporation) the Customer is at least 18 years of age. The Customer also certifies that it is legally permitted to use the Service, and takes full responsibility for the selection and use of the Service. This Agreement is void where prohibited by law, and the right to access the Service is revoked in such jurisdictions.

3. Modifications
3.1 AFTERWALL STORE reserves the right, at its discretion, to modify this Agreement, fees, charges, terms at any time. The User shall be responsible for reviewing and becoming familiar with any such modifications. The use of the Service by the User constitutes the User’s acceptance of the terms and conditions of changes as modified.

4. Responsibility of site
4.1 Violation of any articles of this Agreement or other rules will prohibit Users to use of the Site.
4.2 Without limiting other remedies, we may limit, suspend or terminate our Service, prohibit access to our Site, delay or remove hosted content, and take technical and legal steps to keep Users off the Site if we think that they are creating problems, possible legal liabilities, or acting inconsistently with the letter or spirit of our policies. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for extended periods of time.

5. Payments and fees
5.1 When the User places an order on this Site, he/she understands that he/she will have to immediately pay for the order so that it can be personalized, produced and delivered.
5.2 By placing an order through the Site, you are confirming that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder’s express permission to utilize the card to effect payment.
5.3 We may refuse to process a transaction for any reason or refuse Service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.
5.4 Unless otherwise stated, all fees and payments are quoted in your local currency or in Euros (EUR). The User is responsible for paying all fees, payments and applicable taxes associated with our Site and Products. After receiving your order you will receive an e-mail from us confirming the details, description, and price for the Products ordered.
5.5 Payment of the total price plus delivery must be made in full before dispatch of your Products.
5.6 FREE SHIPPING - Only applies to countries to which orders can be shipped. This information is dynamic and may change. If your country is not already specified at checkout, please contact us so we can inform you about the shipping costs applicable to your order.

6. Shipping, returns, and right of withdrawal
6.1 Once the order is placed, it is not possible to edit or cancel it. If you want to change some parameters, customer address, etc., please contact us as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. Replacement of Products claimed as damaged or not received are subject to AFTERWALL STORE investigation and discretion.
6.2 If your order has been printed it is not possible to make a refund.
6.3 AFTERWALL STORE will review the replacement of Products or refund requests within 14 days of placed order. If a Product is damaged or subject to print error, AFTERWALL STORE will replace the erroneous Product with a new Product. The product will be the one purchased, it is not possible to do modifications by the customer. To issue a refund process based on the mentioned reasons, please contact hello@afterwallstore.com. Refund requests will be processed within 5 working days. For the sake of clarity, AFTERWALL STORE is not responsible for situations when the customer has provided incorrect information, such as wrong customer name or address. In such cases, an extra payment will be applied.
6.4 Due to the customization of the product there is no right of withdrawal for the product after placed order.

7. Description of products
7.1 The description of the products tries to be as explicit and informative as possible, identifying their main characteristics. Please note that these are customizable products, so there is a specific component inherent to each creative project, but this does not interfere with the materials of the product. If you have any questions, please contact us in advance, before placing your order.
7.2 We adopt a methodology of continuous process and product improvement, which is why we provide the most detailed and rigorous description possible about our products. Despite our efforts to provide you with the best images and descriptions, we unfortunately cannot guarantee that colors and details in website images are 100% accurate representations of the Products. Product descriptions may be updated without prior notice, so we invite you to read allways our product descriptions before placing your order.

8. Purchase of Products
8.1 Your order represents an offer to us to purchase a Product which is accepted by us once we have sent you an e-mail order confirmation. Any Product on the same order which we have not confirmed in an order confirmation e-mail does not form part of that contract.
8.2 AFTERWALL STORE shall under no circumstances be held liable for any special losses due to specific circumstances of the User and/or Customer, indirect or consequential losses or wasted expenditure.
8.3 Orders are placed and received exclusively via the Site. Before ordering from us, it is the Customer’s responsibility to check and determine the full ability to receive the Products. Correct Customer’s address and postcode/zip code, User’s up-to-date telephone number and e-mail address are absolutely necessary to ensure successful delivery of Products.
8.4 All information asked on the checkout page must be filled in precisely and accurately. AFTERWALL STORE will not be responsible for missed delivery because of a wrong delivery address or an inappropriate phone number. Should you like to ask for a change in the delivery address, notify a change in a phone number or any other special requirements, please contact AFTERWALL STORE hello@afterwallstore.com.

9. Delivery
9.1 AFTERWALL STORE deliver to Users/Customers located in the countries listed in the Country/Region selector and checkout. For other locations please contact us.
9.2 The Customer is responsible for delivery prices, except if covered by the FREE SHIPPING condition mentioned above. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Products. Note that additional charges may be added to the order for remote or difficult to access locations that require special attention. Standard delivery charges are shown on our checkout page, however other costs may be applied by local authorities, such as customs, among others.
9.3 AFTERWALL STORE cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Standard delivery times are shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all the changes. We try our best to make delivery of Product as simple as possible.
Ownership of the Products will only pass to Customers when we receive full payment of all sums due in respect of the Products, including delivery charges.

10. Release
10.1 The Customer release Us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. You agree that AFTERWALL STORE has no control over and does not guarantee the delivery of the advertised collaborations and that AFTERWALL STORE shall be released from any and all damages resulting from the failure to receive any benefits of an anticipated collaboration.

11. Personal data and cookies
11.1 By approving the Agreement, the Customer accepts the use of cookies on the Site. Furthermore, the Customer accepts that AFTERWALL STORE will store and use relevant personal data about the Customer in order to deliver the Product.
11.2 We advertise using products from real customers to show real life results with the best accuracy possible only with prior express consent. Only images with consent will be published. All others will be deleted. No other personal information will ever be shown on advertisment.

12. Indemnity
12.1 You will indemnify and hold AFTERWALL STORE (and its officers, directors, agents, subsidiaries, joint ventures and employees) harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.

13. Law and Jurisdiction
13.1 If a dispute arises between you and AFTERWALL STORE, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation, by the Lisbon Consumer Conflict Arbitration Center - http://www.centroarbitragemlisboa.pt/.
13.2 Contracts for the purchase of Products through our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) must be resolved by a court located in Portugal.
13.3 Any dispute or claim arising out of or in connection with Agreement or its formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of Portugal.

14. General
14.1 No agency, partnership, joint venture, employee-employer, franchiser-franchisee relationship, etc. is intended or created by this Agreement.
14.2 You acknowledge that you have all necessary permits to grant us with Customer’s personal data to fulfill this Agreement.
14.3 If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. In our sole discretion, we may assign this Agreement upon notice to you. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this Agreement.

15. Contact Information
15.1 Questions about the Terms of Service should be sent to us at hello@afterwallstore.com.

Last updated on Sptember 28, 2024