FAQs
What is AfterWall?
At AFTERWALL we turn your photos into custom timeless art. Our pieces come with unlimited revisions for your satisfaction.
Whow does it works?
Here's how it works: Within 2 to 4 days after the purchase, you'll receive an email showcasing your art. You can approve it or request revisions until it's flawless. Once you're happy, we will move to production and ship your product.
Let's see in detail:
1- Order: Once you've placed your order with your photo our designers spring into action.
2- Art Preview (2-4 days): After placing the order, our team will start to draw your design. You'll receive an email to approve it or request a revision.
3- Unlimited Revisions: We value your satisfaction. Feel free to request changes – we offer unlimited revisions.
4- Production (1 to 3 days): Once your design is approved, we jump into production mode which takes 1 to 3 days.
5- Final Steps & Shipping: Following production, your order is carefully prepared for shipping. For more details, please refer to our Terms and Conditions.
Want your design faster? Our team will be happy to help. Please contact us.
Can I see the design before purchasing?
This is a completely personalized product for you, so we can only provide you with a mockup after your order.
We will send a clear digital mockup of your design to your email and also the possibility of unlimited revisions.
We only ship your product after approval. This way, we guarantee that you will be 100% satisfied with the final piece.
If you are looking for guidance in choosing the best photo, please contact us.
How long does it take?
1- Design Preview (2-4 days): Once you've placed your order, our designers spring into action. Within 2-4 days, you'll receive an email showcasing your design. Take your time to review it.
2- Production (1-3 Business Days): Upon approval, we jump into production mode, which takes 1 to 3 days.
3- Shipping (6-8 Business Days): With production complete, your product is packaged securely and shipped. Typically, shipping takes 6 to 8 business days, ensuring safe delivery to your doorstep.
For comprehensive further details, please check the Shipping Policy in our Terms and Conditions page.
What if i don't like the design?
To meet our customer's needs, we consistently ensure your 100% satisfaction with the design before it's shipped.
With unlimited revisions, you can freely provide feedback, and we'll diligently make any changes necessary to match your vision perfectly.
Do you also design pets, couples and landscapes?
We design everything! We have a very talented team ready to transform your memories into timeless art.
If you have a special request, please feel free to contact us and we will make it happen.
Can i cancel or get a refund?
Kindly note that, given the personalized nature of our products, we are unable to accommodate order cancellations, once they have been placed.
For more information, please consult our Terms and Conditions Policy.
I haven't received any emails after my purshase. What should i do?
If you haven't received any emails 2-4 days after your purchase, please check your spam folder. If nothing's there, contact us – there might be a bounce-back issue or an email typo during checkout.
Do you ship worldwide?
Everyone deserves to have our art ;) so pretty much yes!
If your country of delivery appears in the header/foother selector and checkout this means that you can place the order via the website, with FREE SHIPPING (yes, that's right!), if it is another country you have to contact us first and then we will have to calculate the delivery costs.
What's the currency used at the checkout?
Select the available currencies in the Country/region selector.